Privacy Policy

Last updated: September 6, 2025

Soraya Coast operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. Soraya Coast is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you. This does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services and where you are located, we may collect the following categories of personal information:

• Contact details such as your name, billing address, shipping address, phone number, and email address

• Payment information including payment method, transaction details, payment confirmation, and billing information (processed securely by third-party payment providers)

• Account information such as your login details, preferences, and settings

• Order and transaction information including products viewed, added to cart, purchased, returned, or exchanged

• Customer communications including messages you send to us via email or customer support

• Device and technical information such as IP address, browser type, device identifiers, and network information

• Usage information including how you interact with and navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you when you place an order, create an account, contact us, or otherwise interact with the Services

• Automatically through cookies and similar technologies when you use or browse our website

• From service providers who assist us with operating the Services

• From third-party partners where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

To process orders and payments, fulfil purchases, arrange shipping, manage returns and exchanges, maintain your account, remember your preferences, and improve the overall shopping experience.

Marketing and Advertising

To send promotional communications (such as email marketing) and to show relevant advertising based on your activity on our website or other platforms. You can opt out of marketing communications at any time.

Security and Fraud Prevention

To protect our store, customers, and transactions, detect fraudulent activity, and ensure a safe shopping experience.

Customer Support and Communication

To respond to enquiries, provide assistance, and maintain our relationship with you.

Legal and Compliance Purposes

To comply with applicable laws, respond to legal requests, enforce our terms and policies, and protect our rights.

How We Share Personal Information

We may share your personal information in the following circumstances:

• With Shopify and trusted service providers who assist us with payment processing, order fulfilment, customer support, analytics, and website hosting

• With marketing and advertising partners to provide personalised advertising and promotional services

• When required by law, legal process, or to protect the rights and safety of Soraya Coast, our customers, or others

• In connection with a business transaction such as a merger, sale, or restructuring

Where required by law, you may have the right to opt out of certain data sharing used for targeted advertising.

Relationship With Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services, including data related to your interactions with our store and other merchants.

Shopify may process your information outside your country of residence. For more information about how Shopify uses personal information and your rights, please review Shopify’s Privacy Policy.

Third-Party Websites

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third-party sites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

Data Security and Retention

We take reasonable steps to protect your personal information, but no security system is completely secure. Information may not be fully secure during transmission.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Request a copy of your data (data portability)

• Opt out of marketing communications

To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

International Data Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on recognised legal safeguards to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operations. Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, please contact us at:

Email: info@sorayacoast.com